50 [UPDATED] HELP DESK Interview Questions and Answers pdf

HELP DESK Interview Questions and Answers pdf :-

1. Tell me what is a domain name resolution?


2. How do you reserve an IP address?


3. Can you work in loud places?


4. How would you deal with an irate customer?


5. If you were troubleshooting a computer and you couldn't get to the internet by the name, for example, www.yahoo.com, what steps would you take?


6. What motivates you for the help desk assistant job?


7. Imagine if there is a customer who does not understand your language then how will you help him/her?


8. What is your worst experience so far as a help desk assistant?


9. Are you flexible with the weekend’s job?


10. How do you respond when you do not know the answer?

HELP DESK Interview Questions and Answers

11.  What is the best thing you like about your job?


12. How would you rate your problem solving skills?


13. How you face the criticism?


14. How good are you at solving problem on phone?


15.  Are you a team-player?


16.  How you deal with a customer who is on the phone and refuses to calm down?


17.  Tell me one thing that you don’t like about your job?


18. How you will organize your work schedule?


19. In a situation where caller did not understand what you are explaining, what you would do?


20. Please tell me some of the task that you had performed in your previous company?


21. If the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?


22. What is the difference between helpdesk and service desk?


23. What experience do you have as a help-desk associate?


24. What are the new help desk techniques you think would be helpful to improve the service?


25. What is the recent skill you have learned that can be helpful for help desk position?


26. How important is customer service  for you?


27. Do you really think that company or organization really needs a help desk?


28. How important IT skills are in help desk service and how you keep yourself updated with those skills?


29. How you deal with the frustrated customer?


30. What are the three abilities of an ideal help desk person?

If you were troubleshooting a computer and you couldn't get to the internet by the name, for example, www.yahoo.com, what steps would you take?

I would try to first ping it by name, by opening a command prompt in Windows. I would go to ---Start----Run---and type cmd.
When the command prompt opens I would type: ping yahoo.com
If I get replies then I would think there is some sort of name resolution problem or in other words a DNS issue.

Interviewer: OK so suppose you don't get any replies you just get time outs, now what would you do?
-Well I would then see if the network cable is plugged in, or if the wifi is turned on

Interviewer: OK so suppose the network cable is plugged into the computer, now what?
-I would check to see if there is a link light, if not I would unplug and replug the network cable. Then retest.

Interviewer: OK now suppose there is a link light now what?
-I would start thinking there might be an issue with the internet and if possible check other computers.

Interviewer: OK no one else is having the problem
-In that case I would investigate settings IP settings and check whether the user in fact has an IP address assigned, if drivers are loaded for the Network Interface Card. In fact I might just try a reboot of the computer.
-Or I might just try to release and renew the IP address. By going to Start---Run---typing in CMD, next ty ping in at the command prompt:

ipconfig/release
then
ipconfig/renew